Your subscription gives you flexibility to manage your deliveries. Here's what you can do.
Log into your account at account.doingwell.health, go to "Manage Subscription," and make your changes. Or email help@doingwell.health and we'll handle it for you.
Choose your delivery frequency: subscriptions are available on several schedules — for example every 3 weeks, every 30 days, every 45 days, or every 2 months. Pick what fits how fast you go through your sticks, and change it anytime before your next order.
Pause or skip a delivery: you can pause your subscription or skip an upcoming order yourself in your account portal, anytime before your next billing date.
Cancel anytime before your next billing date with no fees or penalties. Just remember: canceling ends your Insider Club membership and your spot opens up for someone on the waitlist.
Change your shipping address anytime before your next order ships.
Update payment: swap cards or update billing info in your account settings.
See your order history: all past orders, tracking numbers, and delivery dates.
Prefer we handle any of this for you? Email help@doingwell.health.
Billing & shipping: you're billed automatically on your chosen schedule, and subscriptions include free shipping. Current subscription pricing is shown on each product page at doingwell.health.
What if my payment fails? We'll notify you via email and give you a few days to update your payment method. If we can't process payment, your subscription may be paused and you'll lose Insider Club access until it's resolved.
Your Insider Club membership stays active as long as your subscription is active. If you cancel, you lose early access to new products, you're removed from Insider-only giveaways, you lose access to the private @dwinsiders Instagram, and your spot goes to someone on the waitlist.
Still need help? You may reach out to help@doingwell.health