Short Version
Preorders are non-refundable and cannot be canceled for a change of mind. doingwell is a consumable supplement, so we do not accept returns on opened products. If something arrives damaged, defective, or never shows up, we'll make it right. If it's your first order and you don't like it for taste or preference reasons, you may qualify for our 30-day first-order guarantee. Contact us at help@doingwell.health.
Preorders Are Non-Refundable
When you purchase during our preorder, you are securing a spot in the first production run and joining our founding Insider Club with immediate benefits and giveaways. Because of this, and because this is a limited first run, you cannot cancel your preorder for a change of mind and preorders are non-refundable. Where local laws require a refund right that is more generous than this policy, we will follow the law in your location.
30-Day First-Order Guarantee (Taste / Preference)
If it's your first order and you do not like the product for taste or preference reasons, we've got you covered.
Eligibility
- First order only
- Contact us within 30 days of delivery
What we'll do
After we review your request, we will either refund the product cost or replace it with a different flavor at no extra cost (at our discretion).
Limits and fraud prevention
To keep this fair for everyone: this is limited to 1 box and 1 claim per customer/household. We may request your order number and basic details to verify your claim, and we reserve the right to investigate and decline claims we believe are fraudulent or abusive.
Since doingwell is a consumable supplement, we generally do not require returns for opened product under this guarantee.
Returns on Opened Products
We cannot accept returns on opened products. If something is wrong with your order or the product, email help@doingwell.health and we will work with you to make it right, subject to the policies below.
Damaged or Defective Products
If your order arrives damaged or you believe there is a defect, email help@doingwell.health and include a brief description of the issue, photos of the product, box, and any visible damage, and your order number. Once we review your claim, we will either issue a refund or send a replacement at no extra cost. We aim to respond within 1 business day.
Lost or Missing Shipments
If your package is lost or never arrives, check your tracking link and wait 2–3 days past the expected delivery date, because carriers sometimes scan early or experience delays. If it still has not arrived, email help@doingwell.health with your shipping address and order number. If tracking confirms the package is lost, or if it clearly never arrives, we will send a replacement or issue a refund.
Shipping Address Issues
If you need to update your shipping address and your order has not yet begun processing at the warehouse, email help@doingwell.health as soon as possible with your new complete shipping address, order number, and full name. We will do our best to update it before the package ships. Once your order has shipped, we may not be able to change the address.
Subscription Cancellations
Your first preorder box is always non-refundable and cannot be canceled for a change of mind. After your first box, canceling your subscription will end your Insider Club membership, and we may not be able to add you back later. You can cancel anytime before your next billing date in your account or by emailing help@doingwell.health. At this time, there is no pause feature. To stop charges you must cancel.
Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in your country, state, or region. Where a local law gives you additional refund, return, or cancellation rights beyond what is written here, we will comply with those legal requirements.
Still need help? Contact us at help@doingwell.health — we're a small team and aim to respond within 1 business day.